Spa Etiquette at 1nfinity Spa & Wellness Center
Punctuality
We kindly ask our clients to arrive 15 minutes prior to their treatment time to complete the consultation forms. These are essential for us and will take a few minutes to fill in and we would like you to start enjoying your treatment on time.
Medical Conditions
To ensure your safety and ours, please advise us of any medical issues you may have or have gone through. Not all treatments are suitable for all clients. Please disclose any concerns before your treatment begins. These will be noted in your consultation form.
Clothing
Our concern is for you to be comfortable. Since many services require removal of the clothes, we recommend that you wear something easy to remove. If discretion is an issue, please remember that we ensure your complete comfort and all areas of the body that are not being treated will be covered.
Jewelry
You will be requested to remove any jewelry before receiving your treatments. You will receive a special jewel pouch if needed. If you remove your jewelry, just remember to take it with you when you leave.
Communication with the therapist
Your treatment is all about you. Please let us know your likes and dislikes. For example, intensity of light, music volume, and whether wanting to chat or not while being pampered, are all a matter of the client’s preference. If you want the therapist to spend more time on a certain area, apply more or less pressure, or leave something completely out of the treatment, please voice your opinion. Questions are welcome. If at any time you feel uncomfortable, please tell your therapist so that he or she may accommodate you.
Undress concerns
You will never be asked to change in front of our staff or other clients. Our room is private and you will be alone while changing. During the treatment, only the area being treated will be uncovered. Removing your clothing depending on your chosen treatment gives you a much better experience as the therapist is free to work all of the muscles without barrier. Male clients leave on their boxers, and female clients should remove their bras and leave on their underwear.
Sun
Please avoid the sun right before a spa treatment and we recommend at least 24 hours after. We always recommend wearing sunscreen with at least 30 SPF. Please discuss this with your therapist.
Food Intake
Most of our spa treatments do not require any special food regimes. We do recommend refraining from eating anything 2 hours before the scheduled procedure. We advise that you drink plenty of water before and after a massage appointment.
Cell Phone
We do our best to offer a relaxing and calm spa environment. Please help us by switching your cell phone to silent mode.
Children
We ask that only children receiving spa treatments enter the spa area. Unattended children are not allowed. This also ensures a relaxing day spa atmosphere.
Cancelation Policy at 1nfinity Spa & Wellness Center
Each client’s appointment is very important to us. We meticulously manage scheduling to ensure optimal efficiency so that our clients receive the expected professional standard that they deserve when they book with us.
Cancellations
We acknowledge that unforeseen circumstances might arise necessitating adjustments to your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us safeguard the time of our clients and ensures that we can uphold our commitment to deliver upon our promise of exceptional service.
Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and cannot be put toward any future services.
Appointments booked within 24 hours of the scheduled appointment time may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total.
We expect our clients to arrive 15 minutes prior to the scheduled appointment time as mentioned above. Showing up after your scheduled appointment’s start time will make us adjust your treatment hours to accommodate our next clients. If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 100% of the service total.
1nfinity Spa Agreement
By booking an appointment with 1nfinity Spa & Wellness Center, you acknowledge that you have read and understood our etiquette, cancellation policy and agreement and agree to be bound by the terms and conditions stated.
By booking a treatment through our website or by telephone, you are agreeing to the following conditions.
Please note that this policy does not apply to the sale of gift certificates.
Prices displayed
1nfinity Spa & Wellness Center invoices are in Antillean Guilders currency. All prices listed, unless otherwise stated, are in Antillean Guilders (Fl.) and after taxes. Rates are subject to change without notice.
Liability limitation
1nfinity Spa & Wellness Center declines all responsibility for any loss, damage, accident, illness, closure or limitation of services or any other event beyond the control of the Spa. Expenses incurred as a result of any of these reasons will not be covered.
Confidentiality
1nfinity Spa & Wellness Center is concerned about the privacy of its guests and undertakes to respect it. This policy has been formulated to inform all our guests of our Spa commitment to this effect.
Admissibility
You must be at least 12 years of age to access the Spa. The Spa is, unfortunately, not adapted and is difficult for people with reduced mobility to access.
Certain Spa experiences are not recommended for people with heart problems, hypertension, breathing problems, angina, diabetes or any other disease.
It is not permitted to bring in outside food or alcohol.
For our guests’ well-being, smoking and vaping are prohibited while visiting the Spa. This includes any form of substance alike.
Refusal of admission and expulsion
1nfinity Spa & Wellness Center reserves the right to refuse access or expel a guest whom it considers acting against its values or behavioral etiquette. Insulting, threatening, or harassing another guest or employee is prohibited. In addition, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act will not be tolerated.
Modification of terms
We reserve the right to modify these terms of use and our cancellation policy at any time.
Updated 2024-01-13.